METHODS OF PAYMENT: MasterCard, VISA, and American Express are all available methods of payment for orders. Credit card information must accompany all orders. Please do not send cash. .

DELIVERY OF YOUR ITEMS: In-stock merchandise is available for shipment the same business day via UPS ground if your order is received by 3:00pm EST. Large orders may require additional production time. Please call for expedited shipping rates. <For International Orders: (Canada, Mexico, Overseas and U.S. Territories) Call (800) 820-4142 for shipping prices.

SATISFACTION GUARANTEED: If you are not completely satisfied with your purchase for any reason, return the merchandise in good condition within 60 days of receipt for an exchange or refund.

ORDER NOTIFICATION: Customers receive an E-mail order acknowledgement as well as a shipping notification. You may also check your order status by clicking the "Order Status" button at the top of the page and entering the order number from your email confirmation message.

BACKORDER NOTIFICATION: Customers receive a shipping notification email message when the item is in stock and ready for shipment.

FRAUD PROTECTION: We recommend that all customers who are shipping to addresses other than their billing address, notify their credit card company of the alternate shipping address. This process is becoming a standard and credit card companies are happy to assist you. Simply call your credit card company and let them know you are placing orders via the Internet and would like to give your credit card company an alternate shipping address.

ADDITIONAL INFORMATION: If you need additional order forms, catalogs, promotional products, employee incentives or award items, call 1-800-473-2895 or e-mail Keltner, Inc..

Please use the following chart to determine your correct sizing.